Chennai: Eight passengers to Dubai missed their flights on Thursday at Chennai airport because they did not get RT-PCR test results that were fast on time.
The server failure delays the results and causes confusion at the counter run by Hindlabs at the airport.
The Indian Airport Authority (AAI) will add more counters and ask the police to control the crowd.
A AAI official said more than 160 tests were carried out per hour for passengers heading to UAE and other countries in the Middle East six hours before departure.
However, there was a technical obstacle on Thursday.
A AAI official said, “The laboratory faced a problem with the server from 2:30 a.m.
to 3.15 a.m.
and it was resolved soon.
Because it was the top loading time, the report was delayed but trapped up to speed of 4.30 in the morning.
Because of the delay of eight passengers pass flights They and we have returned ticket costs and ordered other tickets according to passenger needs.
“The source added that they saw the cause of obstacles and saw ways to prevent it in the future.
“We regret discomfort caused and will be very careful in the future.”