Hyderabad: The District Consumer Forum here has directed Spicejet Airlines to pay Rs 2 lakh in compensation and pay around Rs 55,000 for complainants for flight delays and force them to become a higher ticket.
This forum directs the airline to pay half of the total compensation for the complainant and the remainder to deposit with the country’s consumer welfare funds.
J Suryanarayana and his wife Bharati, a complainant, filed that they had bought flight tickets from Spicejet, regional offices, Hyderabad, through online travel companies on October 31, 2018, to here from Hyderabad-Delhi-Srinagar.
Thus, they make accommodations and other settings.
They said that on December 22, 2018, they received SMS and recorded messages stating that their flight from Hyderabad to Delhi scheduled for 8:30 a.m.
will be postponed and will depart at 4:16 a.m.
After contacting and accepting advice from online travel companies, they said they booked tickets to catch a sprrejet flight connected from Delhi to Srinagar, without interruption.
Complaints say they then notify that the partial cancellation of Hyderabad to Delhi is not possible.
So, go without alternative, they have to cancel the Delhi-Srinagar flight ticket too.
What surprised them, the complainant said that they found that they had been re-ordered with the same flight as they forcefully to cancel, but at a much higher cost.
They said their request to the airline to return RS 30,000 they had to spend extra because the wrong guide was rejected.
They said they filed the complaint with the consumer forum after approaching the Nodal Officer and an appeal authority that only offered Rs 1,000 per person as compensation.
During the trial, the bench noticed that the airline failed to submit documentary evidence.
“Only begging for delays, which are caused by operational reasons / technical barriers, but fails to prove the same thing as submitting documents no documents to prove their application does not have value in the legal eye,” Bench said, added that it canceled the ticket ordered and cleaned it with Higher prices total trade practices that are unfair.
The airline, in its written version, denied the allegations made in complaints and urged the forum to ignore complaints at a heavy cost
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