New Delhi: All companies managed professionally and hospitality companies treat “commercial important people” (CIP) – those who get business – as real VIPs.
New and original owners of India, Tata Group, has made this airline join this league too.
Maharaja has established a “executive helpdesk” to help “the most valuable customers based on priority”.
This Helpdesk will serve a list of customers such as “leading government stakeholders, senior Indian Executives Inc.” and influencers with significant followers, saying a note by AI Director (Commercial) Meenakshi Mallik.
Meanwhile, AI has since Saturday (January 29) revised emission change / date, cancellation, and costs without its shows for domestic flights.
Change costs in the economy now range from RS 2,000-3,000 or the base Farer (which is lower) depending on the rate of tariff and time before the flight, the changes needed.
The economic costs of the no-show are now ranging from RS 3,000 or the basic tariff (which is lower) there is no refund in a ticket case that cannot be returned.
And costs for refunds for economic costs from Rs 3,000 to RS 4,000.
“When we become part of the Tata Group, we have taken many initiatives to improve our brands and businesses.
One of these initiatives is to ensure a smooth customer experience …
Helpdesk (has been made) for …
providing a world-class experience to They and inspire them to become our brand ambassador, “said Note AI Mallik (Commercial) Meenakshi Mallik.
The source said the aim was to ensure customer satisfaction for each tourist.
GM level officials have made this unit head to handle all high-level complaints and solve them in the specified time.
“We will track (regularly) Repair Area in all departments on customer satisfaction,” said Mallik who had been asked to continue the AI ​​time board along with other directors and had been used as Director of the AI ​​Express Board along with Director of AI (Finance) Vinod Hejmadi.