Bengaluru: Cybercriminals hacked into bank accounts from Bengaluru pairs and transferring their money to foreign accounts without OTP generated.
When the bank did not return the entire amount, the pair approached the consumer court and won the refund lost with interest and also 10,000 Rs respectively as compensation.
Arup Kumar Ghosh, 51, and Mahuya de Ghosh account, 51, from Ramamurthy Nagar, with axis bank hacked in June and July 2020.
While the man’s credit card was compromised, the wife’s bank account was hacked.
The fraudsters transferred a total of more than RS 75,000 to several foreign accounts through NEFT.
While the duo does not accept OTP on the cellphone number registered each for one transaction, their request to the bank to block the account also does not pay attention.
Despite filing complaints with banks and cyber wings from Bengaluru City Police in accordance with the RBI guidelines, the money lost in several transactions not returned, pushing a partner to approach the recovery forum for Bengaluru and Urban consumer recovery 1 complaint.
In litigation which began on March 10, 2021, the bank lawyer said the couple’s claim was wrong and reckless.
They confirm that all legal and OTP transactions are sent to registered mobile numbers of the complainant.
There is a carelessness on the customer’s part because they have shared the details of the secret bank, including PIN and UPI access numbers, with third parties that lead to money transfers and banks make transactions such as legal found, they argue.
However, the judges noted that the bank had failed to produce OTP details produced for transactions.
Therefore, the judges have the view that it is indeed an error in the banking system that causes all problems.
The bank has failed to set it correctly and refused to give a pair return correctly by taking responsibility, the judges said.
On December 23, 2021, the judges directed the bank to restore or returned RS 28.607 to Arup Kumar Ghosh and Rs 19,648 to Mahuya de Ghosh with flowers.
Apart from this, the bank was ordered to pay each RS 5,000 in the direction of damage and each RS 5,000 for the couple’s court fee.
The amount must be paid within 30 days of the order.