Bengaluru: A three-year-old family, including a pregnant woman, was rejected by an Indigo aircraft to Dubai, quoting that the validity of 48 hours from the RT-PCR negative test report they had been running for one minute.
They are not allowed to ride flights even though they took a fast RT-PCR test at the airport of RS 3,000 respectively.
All Indian passengers head to the UAE must remove this pre-departure test, in addition to bringing RT-PCR negative reports that are no more than 48 hours.
Rukhsar Memon, 28, Suhail Syed’s husband, 39, and his mother Mamtaz Munawar, 63, has come to Bengaluru for their annual vacation at their Nandidurga house on October 9 this year.
Indigo called the “Malang” incident and said that passengers would be “appropriate compensation” for additional fees.
The airline staff dragged the problem for 3 hours: Flyerson Tuesday morning, the family went to the Kempegowda International Airport (KIA) to rise to Indigo Flight 6E 95 from Bengaluru to Dubai scheduled to take off at 1.15 PM.
AS per pre-departure for UAE tourists, All three, including 13 weeks of Rukhsar, took RT-PCR tests that were fast outside Kia and secured a negative report for RS 9,000 before reaching the Counter check-in Indigo around 10am on Tuesday.
Then come in a minute.
“We were rejected boarding for flight 1.15 PM on Tuesday because the Indigo Ground staff said our initial RT-PCR test report showed that our sample was collected at 1:15 a.m.
on Sunday,” recalled Suhail, who worked as an executive of sales with A Dubai.
Health insurance based company.
This airline calculates the validity period of 48 hours from the sample collection time.
The Indigo Ground staff tells the family that while the flight takes place at 1.15 a night, their RT-PCR report will be “one minute old on a 48-hour mandate”.
“We asked Indigo manager at the airport to either considered us because we were good at 48 hours of validity when we arrived at the airport.
My wife was pregnant and my old mother traveled with me.
The employee was rude to us, especially the airline manager, when they dragged We for three long hours and finally denied our dormitory, “Suhail said to the trial of his family.
The source with Indigo land staff confirmed the incident and said they followed the covid protocol rules.
The passenger RT-PC report will be abundant one minute if they ride.
The flight took off from Bengaluru at 1.41 a night without a Bengaluru family.
The family must reschedule tickets to Dubai for Rs 25,000 each until Tuesday, November 23, by paying Indigo Rs 9,000 additional.
They will return to the airport next week with a fresh RT-PCR test report within 48 hours and will undergo an RT-PCR test that is fast at the airport by paying Rs 9,000 before raising Indigo flights to Dubai to Dubai.
The family has submitted a complaint with Indigo about the incident because they must undergo insult and financial losses.
There is no official response from the airline until Thursday night.