Mumbai: Bombay High Court on Monday direct the state government to submit the answer to the laws of the law for aggregator taxis and the terms and conditions attached to their license.
“What does the country do?” Ask the Head of Justice Datar Datta and Justice Makarand Karnik at pill hearing by advocating Savina Crasto, quoting two personal experiences from November 2020.
Crasto said when he tried to write to Uber, the application had no choice to file a complaint.
Crasto believes customers must choose from the problems listed on the application and cannot file complaints outside what is listed.
He said during a pandemic, the driver was allowed to cancel a ride.
“The driver is right in front of me.
He canceled the trip.
I was charged,” said Crasto.
Uber’s advocacy argues that it only acts as a facilitator or agent between the driver and the customer.
“This is all application-based,” he said, adding Uber has fixed complaints and has a 24×7 help channel.
When asked to show legal permits to Uber and Ola, the state advocate Jyoti Chavan said the regulatory policy, taxi rules of Maharashtra City, framed in 2017.
It was challenged and HC directed the status quo.
HC recorded the country later said it would not take the action of coercion against the aggregator.
In the order, the judges said, “The consequences of such a statement are serious, because even if the aggregator does not have a license, the state will not be in a position to take action against it.” HC directs Uber to inform you if it has obtained a license to operate.
HC said Uber can’t claim it doesn’t file a license because of the HC order.
“It doesn’t free you from the central action (motorized vehicle).
The mandate of the law is that you cannot function unless you get a license.
“