Chennai: The significance of the strong e-KYC check and the security of personal data that was adequate in the new age loan application was revealed on Tuesday when several people were taken to Twitter to complain of their pots had been misused.
They accused the Startup Fintech owned by IndiaBull, Dhani had disbursed loans to their pot to third parties, without them using the loan.
This loan is now reflected in individual credit reports affected as default, and some of them also stare at the showcuse exhibition in addition to facing calls by collecting agencies.
Most of these distribution is also said to have occurred in e-wallet wallets and not in bank accounts.
When contacted by Toi, Dhani, a digital and transactional health service platform, said that “some cases where immoral people have used other people’s pots and thus the credentials of the credit bureau to take loans through Fintech operations on the application” have come to the notification.
“We will go without stone missed to reduce the possibility of identity theft on our platform,” said a Dhani spokesman.
Listing the steps he took, Dhani said that currently talking to all the complainants and building if it was the case of identity theft before improving their records at the credit bureau immediately.
“We have integrated with G-Defense, which is a global security platform, to further verify each device with certain customers and pots through various fields of data.
This will stop the incidence of stray from this identity theft,” said the spokesman.
The company has also increased its customer service team to 6,500 people to attend incoming requests.
The company does not determine the business impact of fraudulent loans.