Ahmedabad: The Indian Air Force Jawan suffered a secretion secretly when he called his bank’s official customer service service – his call was diverted to Scammers, and he lost Rs 55,000 more than RS 2,644 refund.
The victim was Pramod Saini, 34, a resident of Chiloda, who was a company posted in the South West Air Command in Gandhinagar.
He tried to get a refund for a canceled train ticket.
Saini said that on July 4 he had tried to order train tickets from Delhi to Guwahati using the IRCTC application (Indian Railway Catering and Tourism Corporation).
Even though tickets cannot be ordered, Rs 2,644 is debited from the Bank of India’s account.
Then, Saini called the customer care number from the IRCTC to ask about this problem.
He was told that when the server dropped, the ticket could not be ordered and he would get the money back in a week, mention FIR archived with Chiloda police.
He did not get money until July 11, so he returned to call the IRCTC customer service number.
He was told that the money was released and he now had to contact his bank to determine what had happened.
To talk to bank representatives, Saini said he called the number of official SBI customer service.
But his call was transferred to the online scammer from West Bengal, police said.
Cryber Crook posed as a bank representative and told Saini that he would connect Saini with a senior.
Called senior official told Saini that the transaction has occurred because the refund of money cannot be resolved.
He told Saini that he would send a code that Saini had to share to receive a refund.
Saini sent the code after Rs 49,010 debited from his account.
Saina immediately left the UPI (Unified Payments Antarmace) application which he paid for a ticket.
The upi account is locked for 24 hours, he said in FIR.
Saini went to his bank and obtained a statement from where he learned that Rs 4,999 was also debited from his account.
He has submitted a request with Cybercrime police on July 11 and more than a month later the Chiloda police filed a complaint of fraud under the Information Technology Act.
A SBI official denied the possibility of calls to bank customer service services that were passed on to another number.