When you buy a ‘all-in-one’ printer, you expect the scan function to work even if the printer runs low on the ink.
However, Canon is accused of disabling the scanning feature in the ‘All-In-One’ printer when the device runs low or not.
A user named David Leaccraft in New York has filed a class action lawsuit against Canon as an ‘All-In-One’ printer – Canon Pixma MG2522 – does not allow scanning unless there is enough ink in the cartridge.
Scanning documents do not require ink and the user claims that Canon forces its customers to buy replacement cartridges and companies to mislead customers by calling the ‘All-In-One’ device.
This lawsuit is looking for $ 5 million as compensation and more than 100 class members have voiced this step by Canon, a reports by computer bleeping.
According to class action complaints, “throughout marketing and advertising, including on product packaging for all-in-one printers, Canon claims multifunctional all-in-one printers,” all-in-one “devices that can print, copy, scan, and In some cases, fax documents.
Unlike the “single function” printer they sell, Canon calls this multifunction device “3-in-L” or “4-in-1” for the fact that they are said to provide three or four functions.
Actually, The All-in-One printer does not scan or send fax documents when the device has low or empty ink cartridges (“design problems”), and Canon’s advertising claims are wrong, misleading, and quite tending to deceive the public.
“Complaints added that Canon did not represent Or warn the consumer that ink is a component needed to scan or send fax documents.
Because of this, users are forced to buy new cartridges and “subject to unexpected loads and loads and no need to” “Canon knows, or should know, that the representation and advertising of the all-in-one printer is wrong and misleading, and it fails to reveal Material information, “he said.
The complaint includes most of the all-in-one models under the Pixma series.