CEAT tire manufacturers have partnered with Adobe’s main software and design.
Supported by Adobe Experience Cloud Applications, this partnership aims to allow CEAT to provide personalized and seamless digital experiences for customers and dealer partners at several touch points.
With the support of Tekno Point as an Implementation Partner, CEAT will use the Adobe Experience Cloud application including Adobe Experience Manager, Adobe Analytics, Adobe Target and Adobe Commerce to develop and launch new D2C business models including home delivery and fitment.
Adobe Experience Manager will provide tire makers with content management capabilities and flexibility for its website, Adobe Analytics & Adobe targets better insights and creative optimization, and an Adobe Commerce check-out catalog.
Arnab Banerjee, Chief Operating Officer, CEAT said, “We have invested significantly in digital over the past few years.
We love to partner with Adobe on our digital travel, to build an omnichannel customer experience that enables us to expand our ability to become a person’s home.
Customers Can now buy online and do pick-ups and fitments in the nearest ceat shoppe or utilize the Fitment Doorstep service (powered by Tyresnmore).
It also includes their vehicle service and sanitation from the safety of their homes.
“Nitin Singhal, Director of Executive, Digital Experience, Adobe India said, “Every industry is formed by the events of 2020, when we move from the world with the first digital world-first.
Imperatives for digital customer involvement have never been bigger and adobe with pleasure to be a partner of choice to help in their vision to provide customer experience extraordinary and help customer safety.
“
Ceat tires partner with Adobe to improve customer experience
