Guwahati: Lokpriya Gopinath Bordoloi Airport (LGBI), the largest airport in the northeast, has won the ‘Voice Customer’ award from the International Board (ACI) airport.
The airport was awarded to demonstrate endless efforts in gathering passenger feedback on customer needs in 2021 and providing the best travel experience in its class.
“This initiative recognizes the airport that continues to prioritize their customers and remain committed to ensuring that their voices are heard during the Pandemic Covid-19 which is ongoing in 2021,” said Luis Felipe de Oliveira, Director General of Aci in a letter to Rajeev Kumar Jain, CEO Airport , Adani.
Maintenance of the LGBI airport was being carried out by Adani Airport Holding Limited from last year.
Launched in 2020, ACI’s recognition recognizes the airport’s continuous efforts that are still committed to give priority to their passengers.
“Throughout the global pandemic, the LGBI airport meets the norms and protocols in line with the central and state governments while prioritizing health and prioritizing the health and safety of its passengers.
Continuously strive to provide 100% satisfaction, LGBI airport launched various passenger incitiatives last year for Facilitating a safe and comfortable trip, “said Airport spokesman.
Features commonly used services (cuss) kiosks for passengers to check in, several channels for passengers arriving, facilities that are easily accessible for tests and vaccinations are some of the LGBI airport initiatives that have been held with the help and support of the State Health Department and National Health Mission, Assam.
Re-regulation of seating areas in the departure and arrival areas to maintain social distance, and plexi-glass installation to minimize face-to-face interaction are some of the many initiatives introduced for safe transit passengers through the airport.
In addition, the State Health Department has also established 21 counters to test one passenger planeload while traveling, ensuring faster and disturbing free testing.
“The LGBI airport is one of the credits in bringing new technological innovation to passengers and remains determined to see beyond the challenge,” said the spokesman.