Kanpur: State Consumers denied the negotiations commission, Lucknow on Thursday held Indigo Airlines to pay Rs 85.50 lakh as compensation and damage to Vinay Shankar Tiwari complainants for unfair trade deficiencies and practices.
Members of the Redressal Commission Rajendra Singh in the demands stated that Indigo flight operators had to pay Rs 35 Lakh as compensation, RS 50 Lakh for mental suffering and harassment and 50,000 Rs as a case cost as 10% interest every year.
One Vinay Kumar Tiwari has booked a plane ticket from Lucknow to Delhi through Cleartrip on April 15, 2013.
PNR no.
is Erbvl of Indigo Flight no.
6 e -141 while departure time is 10:50 years.
He reached the Amausi airport and checked flights and occupied the allocated holder No.
5 A.
Just before taking off, the Indigo cabin crew told him that the ticket had been canceled.
And roughly deporting him from a flight at Amani Airport.
Tiwari asked from Cleartrip and was told that on their side there was no ticket cancellation.
Further questions from Indigo revealed that one Shailendra had canceled the ticket in the morning at 7.38 in the morning.
The State Commission stated that if it was alleged that the ticket was canceled at 7.38 in the morning, then why did they allow Tiwari to check in.
Indigo Airlines does not submit a cellphone number from the person or screenshot from each message to Tiwari.
After going through all the circumstances and evidence on the record, the State Commission reached the conclusion that there was a lack of service by Indigo Airlines and also carrying out unfair trade practices with the National Fame Contractor, who will attend urgent meetings in Delhi.
After that, the State Commission provides a total compensation of Rs 85.50,000 with interest of 10% per year.
Consumer panel order airline Topay RS 85.50L for tickets canceled
