Bengaluru: The third family, including a pregnant woman, was rejected by Indigo flights to Dubai, arguing that the validity of 48 hours from the RT-PCR negative test report they had been running for one minute.
They are not allowed to ride flights even though they took a fast RT-PCR test at the airport of RS 3,000 respectively.
All Indian passengers head to the UAE must remove this pre-departure test, in addition to bringing RT-PCR negative reports that are no more than 48 hours.
Rukhsar Memon, 28, Suhail Syed’s husband, 39, and his mother Mamtaz Munawar, 63, has come to Bengaluru for their annual vacation at their Nandidurga house on October 9 this year.
On Tuesday morning, the family went to the Kempegowda International Airport (KIA) to ride Fligo Flight 6E 95 from Bengaluru to Dubai scheduled to take off at 1:15 a.m.
According to the pre-departure requirements for UAE travelers, all three, including 13 weeks of Rukhsar, take RT-PCR tests that are fast outside Kia and secure a negative report for Rs 9,000 before reaching the Indigo check-in counter around 10am on Tuesday.
Then come in a minute.
“We were rejected boarding for flight 1.15 PM on Tuesday because the Indigo Ground staff said our initial RT-PCR test report showed that our sample was collected at 1:15 a.m.
on Sunday,” recalled Suhail, who worked as an executive of sales with A Dubai.
Health insurance based company.
This airline calculates the validity period of 48 hours from the sample collection time.
The Indigo Ground staff tells the family that while the flight takes place at 1.15 a night, their RT-PCR report will be “one minute old on a 48-hour mandate”.
“We asked the Indigo manager at the airport to well considering us because we were good at 48 hours of validity when we arrived at the airport.
My wife’s pregnancy and my old mother traveled with me.
The employee was rude to us, especially the airline manager, when they dragged us For three hours and finally denied our dormitory, “Suhail said to the trial of his family.
The source with Indigo land staff confirmed the incident and said they followed the covid protocol rules.
The family has submitted a complaint with Indigo about the incident because they must undergo insult and financial losses.
There was no official response from the airline until Thursday night.