Vadodara: To sell a faded and damaged raincoat and also deny to return money, the insurance agent in Gotri decided to teach a popular store in the alkapuri lesson about ethical business.
The insurance agent Jankejay Moghe took MM Jariwala trader to the court for the raincoat he bought for RS 950 which was trivial and not only got the money back but also along with the interest and compensation of Rs 1,000 even though litigation took him two years.
This shop is known for various types of bags and other accessories.
Only a week after Vadodara was flooded with heavy rain in 2019, Moghe bought himself a raincoat and paid the amount through a credit card on August 8.
However, the day after purchase, Moghe returned to the store to replace the raincoat, which returned not only faded but also had several holes in it.
The salesman in the store shows Moghe a banner stating that the goods sold will not be replaced or taken back by them.
But incidentally, the invoice given by Moghe is mentioned that the goods sold can be replaced within three days! So, when Moghe asks for an exchange and even offers to pay more if needed, it is shown another alternative for replacement.
However, the customer was not happy with the raincoat he showed and therefore, asked the seller to return the money and retrieve their damaged part.
But the store authority denied returning his money and said that it was not their policy.
Upset of indifferent care at the store, Moghe submitted a case against them in the Vadodara District consumer equipment forum.
“For a small amount, people don’t pursue legal options.
But the amount is always not important, like the principles.
So many buyers will face the same injustice and just give up,” said Moghe’s lawyer, Mithil Dave.
“Mapan names believe that they can get away with anything.
They must change if there will be awareness among consumers,” Dave said further.
Dave submitted a photo of a damaged raincoat, invoice and a credit card receipt as evidence upheld by the court.
The court also noted that by selling raincoats with inferior quality and by not returning money, stores have adopted unfair trade practices.