Gurgaon: State Emergency Response Center (SERC), which runs 112 dial services, has received as many as 28,250 calls from Gurgaon between July and November this year.
In all these cases, the response team was immediately sent for assistance, said the district government.
The state state government has launched number 112 to provide single contacts for people who seek police assistance or fire services and ambulances on July 12.
While the serc center control room is in Panchkula, the mirror control room is immediately made in Gurgaon to deal with calls related to the city.
Deputy Commissioner Yash Garg said the integrated Helpline has helped in giving rapid response to calls.
In the early days, Helpline received fewer calls because people did not know about the integrated number.
Between 12 and July 31, 3,907 people from Gurgaon called the number.
This rose to 6,645 calls in August, 7,609 calls in September and 7,012 calls in October.
This month, 3,077 calls from Gurgaon have been received until November 18.
DSP (Telecom) Ranveer Deshwal, who is responsible for the Gurgaon control room, said people make calls on previous numbers before.
“Now, both help from the police, fire extinguisher or ambulance, someone needs to make a call just one point,” he said.
“All Helloures – 100 for police, 102 for firefighters and 108 for ambulances – have been combined.
For better communication and comfort, callers have the choice to speak Hindi, English, Hanyanvi or Punjabi in Helpline,” Deshwal added.
Describing the difference between numbers 100 and 112, he said when someone turned the police aid before, the call landed in the police control room.
From the control room, information is forwarded to their respective police station, which in turn sends a team to location.
Now, all districts have emergency response vehicles (ERVs) attached to the control room.
Gurgaon has around 65 EVs placed in a strategic location for fast response.
Each vehicle is equipped with a device that receives information directly from the control room, along with the location of the caller and other detail.
Vehicles are also equipped with equipment such as stretchers that can be used if an emergency occurs.
The Gurgaon control room, which is located in the Police Commissioner office, monitors the direct location of ERVs on the big screen.
“The screen shows whether EV is stationary or moving.
It also shows whether the vehicle is in the designated place or not,” DSP said, adding that the digital limit was made for each ERV and they got a warning if the vehicle came out from it.
The control room also gets detailed travel time and distance covered by every vehicle, as well as the response time.
Previously, it usually brought the police 15-30 minutes to reach the place after receiving a call.
Now, the response time has dropped to 5-15 minutes, Deshwal said.
“In urban areas, ERV reaches a place in 5-8 minutes, while in semi-urban or rural areas, it takes 8-15 minutes,” he added.
DSP also said people in the control room took an accurate location of the caller and details of the assistance needed for the appropriate action.