Mumbai: The bank is set to face a big challenge in finding talents to fulfill their digital ambitions.
While banks have resources to invest in technology and put more money on digital than branches, they find it difficult to hire the right people.
According to Sonali Kulkarni, lead Accenture for financial services in India, the bank has emerged stronger with better liquidity and bad loans under control.
They have also learned to deal with uncertainty and operate with staff working from home.
But they are now facing changes to unprecedented speed – whether technology, customer behavior and hope or Fintech opens their unbungling chain value.
“The demand on the market today is for the right talent, whether it is for business, technology, or some niche skills around AI or Analytics.
How the bank attracts the best talent given that there are more than enough Fintech competing for them and the bank is not seen as home for this skill? “said Kulkarni.
While some banks have chosen to outsource, they still need some technical skills to understand what this technology is and manage change.
“Many banks recently made public statements around the desire to become a technology company in the financial service business.
Given the focus and ambition, not only submitted to consultants,” said Kulkarni.
In addition to employing talent in technology, banks need to blur the existing employees to allow them to have the right conversation with customers, both around sales or complete some more complex questions.
The temporary alternative for banks is to enter collaboration with Fintechs and take advantage of their abilities.
Moving to cloud-based architecture will also discuss some problems around scalability or infrastructure.
“But I don’t think it will be a silver bullet,” said Kulkarni.
In addition to rescilling, cultural changes are needed to embrace new waves of disorders, improve the results of various employee segments and move to a culture that is more driven by data.
“You might want to bind or collaborate with Fintechs in a shorter term.
But based on the long term, loans are the core business.
So, banks must improve their loan system and make it agile so they can do the same thing themselves too.” According to Kulkarni , another annoying trend that will be seen 2022 including the account aggregator model that is currently operational.
Also, the introduction of data protection laws will require banks to decide how they use external data.
“The case of use for fire technology has just exploded right across and not only in retail or payment but also wholesale, commercial and small and medium companies,” he said.