City airports may record a gradual increase with footsteps, but very few passengers seem to enjoy the experience in the terminal.
The experience of using the airport declined in the April-May-June period compared to the previous three months, showing a survey of airport service quality conducted between passengers by the International Council Airport.
(ASQ-ACI).
While the overall experience is slightly increased, there is a decrease in rating under 18 of the 33 categories surveyed.
Low areas compared to the previous three months include connectivity to the airport, parking, value for money, trolley luggage, waiting time at check-in, helpful staff, easy flight connection, restaurant, bathroom, bathroom, wi-fi , Lounge, bathroom, ATM and more.
This condition is worse in April-May-June 2019, during pre-covid-19 days, when the availability of the bathroom and security is the only parameter with a good ranking.
Some forex counters must be closed because protection for international travel is too low.
The lack of ATM affected by the immediate side after the paid RT-PCR test is made mandatory for those who return from abroad.
The Indian Airport Authority (AAI) said the pandemic and sustainable expansion work were reasons for low rankings.
“On a scale of five, the difference is not much.
The overall experience has increased and not negative,” airport official claims.
Although there are no clear benchmarks for the size of facilities that need to be installed for the airport that has handled 20 million passengers per year, food and beverages and retail units must be driven by income and are targeted at various passenger categories.
However, Chennai Airport shaken from the time point was distributed to establish passenger shops and facilities.
The source said the retailers and food units and drinks suffered severe losses after footsteps were dipped during a pandemic.
The restaurant outside the terminal is too closed for months.
“Even though the number of flights touches 200 per day, people only focus on the trip.
They don’t want to shop, relax and relax.
Interesting business has become difficult,” airline officials said.
The lounge was also beaten because business trips have not been continued in a big way.
“The rules of the state government that prohibit alcohol because the limitation of Covid-19 has damaged the experience of using the lounge,” he added.
P Kumar, * Traveling recently, said the overall experience was fine possible because of fewer passengers.
“Pandemics have influenced the experience of flying.
The spread of lunch in a limited lounge and food quality cannot be compared to pre-covid-19 days.
Check-in and thorough security checks.” (* Name changes)
Facilities Don’t Fly at Chennai Airport: Passenger Decision
