Pune: Can’t find a wheelchair despite booking two months earlier, a 85-year-old woman traveling from Pune to Delhi must be transported with luggage trolleys until the departure gate is here to make it on Wednesday’s flight on Wednesday.
Sumit Matao posted a picture on his grandmother’s social media, Jagat Rani Koul, in a trolley on Wednesday.
Marking the airline, Indigo, Matao wrote that his grandmother had to wait for more than an hour before being taken in a trolley, and that the airline said only had three wheelchairs for flight passengers.
Speaking to Toi on Thursday, Matao said his relatives traveled from Pune to Delhi and then told you.
“What happened was very embarrassing and insulting.
We had booked tickets two months before and chose a wheelchair help for my grandmother because she was old and could not walk,” he said.
The flight was set to take off at 1.20 in the afternoon and the Matao family reached the airport around 11am.
“At the Indigo counter, my relatives asked for a wheelchair and told to wait for 15 minutes.
It stretches for almost an hour,” he said.
With about an hour again, the family found that no one at the Indigo counter could provide a satisfying answer about a wheelchair.
“A airline staff said that if my grandmother could walk, she had to.
In the end, my relatives had no choice but to make him sit on some luggage in the trolley of luggage and push him up to the departure gate.
There, a CISF officer arranged a wheelchair, “He said.
Geeries was sent by message to Indigo on Wednesday night and Thursday, but there was no response when submitting this report.
However, airline representatives, answered to Matao on social media.
“We understand that one of our managers is related and able to solve this problem.
We are very sensitive to our passenger needs that need special help.
This has been highlighted for all teams to ensure it doesn’t happen,” said the message.
Director of Pune Airport Santosh Dhoke said that providing wheelchairs is the responsibility of the airline.
“I have no information about the incident.
We have a helpdesk that can be contacted too.
They can also contact the terminal manager,” he told Toi.