Mumbai: the train returns with 95% service – Western train and center, and passengers have also risen 4-5 lakh in just two weeks.
The rider is around 33 lakh every day on WR and CR after the general public with a double vaccine is allowed to travel by local trains.
Because the crowd has increased during Peak Rush, the General Manager of the West Train Alok Kansal made a surprise visit at the train station, food stalls, Polish counter and also traveled with a second grade compartment from the local train on Saturday to find passenger feedback.
Kansal interacts with commuters from class 2 coach between Churchgate and Virar who are shocked and happy to give them their positive feedback, said an official WR.
GM also asks passengers if they need any facilities that are missing at the station or train.
He visited Wallah Boot Poland besides checking tea shop at Nalasopara Station after getting down from the Church Church.
“He examined the quality of food, tariff graphics, expiration dates on packaged foods and whether the right bill was released for customers,” said an official.
GM Railway Western Travels with local trains, looking for feedback
