Gurugram: In an effort to complete more efficiently, resolving population complaints, the Gurugram Metropolitan Development Authority (GMDA) plans to form a “monitoring system” to solve it in sequence.
GMDA currently has a help channel number and cellular application through which people can submit complaints.
Officials said that for every complaint submitted, a ticket was produced and sent to the engineer concerned which decided the same thing and returned with a reply, which in turn was sent to the complainant.
“If the complainant is satisfied, this problem is resolved, if not a ticket can be reopened,” said a senior GMDA official who did not want to be named.
According to officials, this problem was discussed most recently during the 9th GMDA authority meeting, which was held in early December.
At the meeting, Minister of Manohar Lal Khattar, who was also the Chair of the GMDA, which directed that the monitoring system was made for GMDA and MCG to handle public complaints and complaints in “Time Time Time”.
He has redured further that this system is seen by the public.
The chairman has also directed officials to connect the helpline number where residents can submit complaints with the integrated Command and Control Center (ICCCC).
“The Chair has directed that the deadline was repaired to dispose of every type of complaint, and official responsibilities were also repaired for the disposal of complaints on time,” the official was quoted above.
Officials said that, taking this further problem, Chief Executive Officer (CEO) Sudhir Rajpal will also hold a meeting with a senior GMDA official this weekend to see a delayed complaint.
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