New Delhi: In the first week of April, the Delhi Commission for the protection of children’s rights (DCPCR) launched Helpline throughout the day (9311551393) which can be used by people to report cases or seek information about children’s rights.
In three months since then, Helpline has received more than 4,500 complaints, where 2,200 is in the SOS category that requires direct attention from the authorities.
Depressed calls related to children or their families desperately need important supplies such as rations or medical assistance, special covid testing assistance.
There are also many reports related to children left behind.
According to DCPCR, this SOS complaint was immediately responded by the designated team, which ensured that all of these complaints were intended within 24 hours since they were recorded.
About 85% of SOS’s call was completed within 24 hours, while the rest was completed within 72 hours, according to the commission official.
In addition to receiving tribulation calls, DCPCR has employed Helpline to conduct various welfare surveys and identification surveys to find children who lost their parents because of Covid.
Data is provided by the Delhi government health department.
DCPCR has been able to track 2,029 children to date which has lost one or both parents to Coronavirus.
Children were traced, 67 lost their parents to Covid, while 651 children lost only their mothers and 1,311, their father.
The details of these children have been shared with the Department of Women’s Development & Children for the necessary actions and to enroll as beneficiaries who qualify in the scheme that Delhi’s government was notified for children who lost Corenavirus infection.
Anurag Kundu, Chair of the DCPCR, said that overall in the last three months, Helpline the right of children has enabled commissions to reach the increase in the number of children and their families and also make panels more accessible and closer to children and closer to children their family.
The chairman stressed that it was only a humble start and Helpline had a long way to establish itself as a useful and reliable media for social welfare.
Going with the current trend, DCPCR will receive nearly 20,000 complaints this year.
It’s almost 1,300% of the average of the last three years and two and a half times the complaints that the commission has received in 12 years.
“This shows how DCPCR can be accessed by ordinary citizens and have gained their trust,” Kundu said.