Bengaluru: A man takes an exception to Karnataka State Road Transport Corporation (KSRTC) refusing to restore the extra cost of RS 300 who has demanded him to travel during the non-peak period.
He approached the Consumer Court, who recently ordered the state transporter to restore an excess tariff and also pay compensation of Rs 5,000 because it caused the problem.
Umesh S, from Sullia Taluk in Dakshina Kannada, has been on January 7, 2019, ordered two tickets for the Non-AC KSRTC Sleeper Bus for Rs 1,500 to travel from Sultia to Bengaluru on January 24, 2019.
But due to family emergencies, he was forced to cancel Tickets in a few days and receive a refund after deducting the cancellation fee of Rs 290.
With the improvement in his personal situation, on January 10, 2019 he rebooked tickets for the same day as the same bus, just surprised to find that the cost for two tickets was only Rs 1,200 times the second RS .
He approached the KSRTC division controller from the Putture District, Dakshina Kannada, and raised the problem of the price of ticket prices even though the travel date fell in a non-peak and non-season period.
On January 16, 2019, Umesh applied for a refund of Rs 300 but the KSRTC authority did not bother responding to his petition.
With more effort to regain the money, he serves a utility with legal notice on March 16, 2019.
But with the authorities refused to succumb to, Umesh finally approached Dakshina Regency Regency which denied the Rundressal commission on February 13, 2021, with complaints against the KSRTC division controller from Putture.
Lawyers Umesh presented their claims, while KSRTC lawyers argue that passengers have rushed to the consumer forum even though the transportation company convinced him about RS 300 refunds.
He further stated that the difference in tariffs for the same date and the same bus was due to the defect of the computer software in the ordering system KSRTC and agency have asked Umesh to provide the details of the bank to make money transfers but he failed to obey.
In the court process that lasted nine months, the consumer court judge noted that the KSRTC had received errors in the ticket software but decided to start a refund to passengers only after he sent a legal notification transporter and did not after he approached a legitimate refund.
It shows that transportation utility officials do not care about their customers and this attitude amounts to deficiency in service.
The court ruled that the KSRTC division controller, Pattture Division, had to return a number of Rs 300 with an interest in Umesh in addition to paying compensation of Rs 5,000.