Gurgaon: Haryana Real Estate Regulatory Authority (H-Rera), which appeared in 2017, said that he had attended 70% of all complaints submitted with him – 14,801 from 19,136.
Most of these complaints, with indexes, from home buyers in Gurgaon, which is the biggest real estate of Haryana.
However, official data shows the level of complaint disposal has fallen year after year.
By 2021, for example, H-Rera can only try or overcome 29% of the complaints received.
According to sources, the total number of complaints submitted online in 2021 was 5.733, which was an increase of 18% from the previous year.
But only 1,669 can be discarded by the regulator.
By 2020, the number of complaints submitted with it is 4,830.
The disposal level is much healthier 79% (3,832 complaints resolved).
The most received complaints by regulators in 2019 – 6,344.
H-Rera also recorded the highest level of disposal this year, completing 83% or 5,279 complaints.
Conflict Why fewer complaints, the Chairperson of H-Rera KK Khandelwal, “There is a prohibition of processes relating to the case of refunds for more than a year.
In addition, there is a pandemic because the authority work was beaten badly.
One member has also retired.” He said the number of complaints submitted with regulators has increased due to awareness among home buyers and their trust in H-Rera for a fair resolution of their complaints.
“With our new initiative from our digital court, we hope to accelerate the disposal of complaints,” Khandelwal Khandelwal Developer said before.
“The number of projects registered with the authorities have risen.
93 new projects were registered in 2021, while the number 48 in the previous year.
So, it has the number of property agents registered for transparent and hassle-free for the buyer’s house candidates,” added compensation compensation.
A lawyer who represents home buyers say according to the norm, the regulator must decide on complaints in 60 days, but often takes four to six months, sometimes even longer, to remove complaints.