Mumbai: order a hair loss solution company to return Rs 1.50 lakh to a city man who pays Rs 2 lakh for “Strand-by-Strand Cosmetic”, a kind of wig, but disappointed because it doesn’t look natural as promised, a district forum Observing that hair influences a person’s personality and belief, and the company cannot force him to put a product that is not liked on his head.
The forum also directs the Hair Advanced Studio PVT Ltd to pay Rs 15,000 as compensation and complaint fees to the 46-year-old man.
The man has bought a wig in 2014 after seeing popular celebrity advertisements supporting them.
The man complained to Mumbai Suburban District Consumer disprise redressal forum in October 2015 that the company’s senior consultant showed him celebrity photos where he emerged wigs allegedly provided by them as if the hair was planted.
The man said he made a full payment in September 2014.
The man said he was disappointed and dissatisfied because the product that was fixed on his skin looked like a normal wig, which could be bought for RS20,000-50,000.
He said the pre-guarantee of getting a “exclusive natural look” really lost.
The man said he paid an exorbitant amount due to a guarantee.
He said that when he wanted the wig to be removed he had to pay RS1,050 for the solution.
The man said he moved the forum when a refund request was rejected.
The company sent said they had a studio throughout India.
It was said they provided at least a 45-minute consultation session, where the man was told about the four procedures offered for hair loss.
The company said that the man even signed a declaration clearly stating that he had truly understood all the details about the procedure.
It is said that according to the terms and conditions of the quote, the amount cannot be returned.
But the forum said if a complainant was not satisfied with the product and care, he had the right to reject the contract.
It is said that the terms and conditions mentioned in the form of a quote or declaration do not bind it.
“Another view is that the hair is a very important part of our body that affects the whole personality and body language of the person, which is a very effective part of the beauty of the person.
Everyone has their own hairstyle and beauty …
it doesn’t easily agree to sacrifice with his beauty and personality, “said the forum.
It is said that while the man has the right to find refunds, given the material costs and other things, it cannot be justified to restore the full amount.