Mumbai: EV Maker Omega Seiki Mobility (OSM) has partnered with Europ Help (EAI) to offer 24×7 roadside assistance to create a safe environment for all vehicle and consumer ranks.
Roadside assistance programs will include a number of facilities, such as repairs on spots, pulling assistance after damage, drawing on accidents, pulling repairs / in place outside the coverage radius, rechargeable battery / filling point, including telephone support, among others.
It will also help customers find the nearest client’s official garage / dealer, SMS service, user conference calls, emergency message transmission assistance, OSM said in the release.
In addition, repairs in places will include small repairs in place, the jump-start battery, tire problems, locked vehicles or missing keys and fuel delivery, he added.
“Moving the steps closer to making India fully ev-capable, we want our customers to step out at their EVS without worrying from the on-road damage.
This fast-to-action service is definitely useful, improve our travel & customer experience with EVs,” Uday Narang, founder and chairman, said Omega Seiki’s mobility.
Tasi-up will function as a fast and easy alternative for customers, alleviate all the worries of the failure of their vehicle roadside functions, said Deepak Luthra, Head of Automotive, Europ High Help.
“Quick action plans have been set by OSM and EAI.
After receiving calls from customers for specific problems with the vehicle, a first attempt, the first attempt to solve the problem via the phone will be made.” In this case the problem is still not resolved by telephone, direct service activation will be offered to the client.
In addition, the contact details of the nearest client’s official garage / dealer will also be available to customers, “he said.
Special provisions to regulate conference calls between customers and official service providers to ensure smooth and fast service delivery will do it, Luthra added.
PTI IAS Bal Bal