New Delhi: Cannot effectively control the threat of unexpected callers and unsolicited messages, the government finally decided to slap the financial penalties on violators, also placing a mechanism to dismantle recurrent troublemakers, including deactivating their numbers and cellular devices.
The maximum punishment has been repaired at Rs 10,000 per violation, and the telecommunications department also creates two special wings – digital intelligence units (DIU) and telecommunications analysis for consumer fraud and protection management (TAFCOP) – to track crimes committed through telecommunications networks.
The decision to impose financial penalties can act as a strong prevention of unwanted calls, messages and unwanted frauds carried out through cellular networks, which continue even when customers are registered for do-not-disturbing services (DND ).
To opt out of the promotional SMS for the next, the cellphone customer will need to send an SMS to 1909 with the ‘Stop’ message followed by a company name that has sent unwanted communication.
“This will block all promotional communications from all headers registered in the entity, except for transactional messages,” the Telecommunications Department said.
Apart from not registered telemarketers, the government has prescribed a strict regime even for even registered marketers who might cross their permitted pants.
In terms of registered telemarketers, the penalty per violation ranges from Rs 1,000 and up to rs 10,000, with the termination that occurs when unwanted communication lasts for three months in certain cases, or exceeds 50 cases in a month for two months.
Digital Intelligence Unit and telecommunications analysis for fraud management and consumer protection wings will coordinate with law enforcement agencies, financial institutions and other government institutions in cases involving fraud using resources / telecommunications services.
They will also identify the connections obtained on false and false documents, in addition to detecting fraud around the portability of MobileNumber.
Importantly, these two units are also assigned to provide facilities to consumers to find out the number of connections that work against their names and to report about connections that are not taken by them.
The redressal system of complaints, among others, will provide a public platform to register their complaints and monitor the resolution in connection with unsolicited commercial communication (UCC), the telecommunications department said.