New Delhi: The Ministry of Consumer Affairs has warned e-commerce companies if they do not issue details and contact their executive number on their portal / platform to overcome consumer complaints.
In a recent circle, the Ministry said the Central Consumer Protection Authority (CCPA) had learned that some e-commerce entities did not display seller details, the mandate according to the rules of consumer protection (e-commerce), in 2020, on their platform.
Circular said, “Everyone found violating the rules can face actions under the action, if, after the investigation, the central authority has a reason to believe that the practice is found unfair and prejudice for the benefit of consumers.
Therefore, the industry association with this was asked for Providing broad publicity for the provisions of the rules of Ibid and impressive to their members to ensure compliance with the rules to ensure adequate recovery mechanisms can be accessed by consumers or services using e-commerce.
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