New Delhi: Prime Minister Narendra Modi will launch two innovative and centrist customer initiatives from the Reserve Bank of India (RBI), a direct retail scheme and an integrated Ombudsman scheme, through video conferencing on Friday.
In a statement on Thursday, the Prime Minister’s office (PMO) said the RBI retail direct scheme was intended to increase access to the government’s securities market for retail investors.
It offers them new avenue to invest directly in securities issued by the Center and the State Government.
Investors will be able to easily open and maintain their government securities accounts online with RBI for free, he added.
Integrated Ombudsman schemes The reserve bank aims to further improve complaints mechanisms of complaints to resolve customer complaints to entities regulated by the central bank.
PMO says the central theme of this scheme is based on “One Obudsman One-One” with one portal, one email address and one postal address for customers to file their complaints.
There will be one reference point for customers to file their complaints, send documents, track their complaint status and provide feedback.
Multi-language toll-free telephone number will provide all relevant information about repetition and complaint assistance to file complaints.