New Delhi: Reserve Bank of India (RBI) on Wednesday announced revised norms for deposit lockers, safe detainees and article facilities at the bank.
The revised guidelines will begin to apply from January 1, 2022.
This will apply to a new safe and existing deposit locker.
The RBI said that it has reviewed the facilities of safe and custody articles provided by banks’ after considering various developments in the field of banking and technology, the nature of consumer complaints and also feedback received from the Bank and Bank India Association (IBA).
Here are the revised rules: * Bank liabilities will be limited to 100 annual rentals if there is a fire, theft, collapse or fraud by bank employees.
* The bank will be asked to include clauses in the locker agreement that prohibits Hirer people keeping anything illegal or dangerous in the locker.
* List of empty branch-wise lockers and waiting lists in the Banking Core System (CBS) or other computerized systems that are in accordance with the Cyber security framework that needs to be stored by the Bank.
* Every bank needs to recognize the receipt of all applications for locker allotment and provide a waiting list number to the customer, if the locker is not available for allotment.
* RBI has also detailed compensation policies and bank liabilities in revised instructions.
* The policy approved by the Board describes the responsibilities that pays them to lose or damage to the contents of the locker because their negligence also needs to be framed.
* This guideline determines that the Bank will not be responsible for damage and / or loss of locker contents that arise from natural disasters or God’s actions such as earthquakes, floods, lightning and storm or any action caused by the only error or negligence of the customer.
However, banks need to carry out appropriate care to protect their place from the disaster.
* To ensure fast locker lease payments, banks are permitted to obtain time deposits, at the time of allotment, which will include a three-year lease and allegations to violate the locker if possible.
* The existing locker holder does not need to pay such futures deposits, the bank cannot sue them to pay so.
* The bank will have wisdom to open any locker after the procedure is due if the rent has not been paid by the customer for three consecutive years.
* If the Locker Rent is collected first, if the submission of the locker by the customer, the proportional amount of the purchase of the face collected must be returned to the customer.
(With input from PTI) Watch RBI announces the revised norm for bank lockers
RBI announces revised norms for bank lockers: All you need to know
