Kolkata: By taxi application canceling bookings at a drop of hat at this time, the traffic police have asked for passengers to take their booking screenshots and report rejection to them along with the date, time, location, and other basic details.
The rampant cancellation has begun during the celebration season and the problem assumes alarming proportion after a massive increase in gasoline and diesel prices.
Top Brass police have asked for public complaint cells from the traffic unit to look into every suspicion and take “the right action”.
The police announced strong steps after several complaints on Kolkata’s police account, where passengers claimed the taxi driver application had canceled their bookings after learning their goals even during the day.
“Long-term solutions, involving all stakeholders, is being planned to stop passenger abuse,” said DC (traffic) Arijit Sinha.
The police did not limit their actions to individual cases.
For long-term solutions, they plan to ask all application taxi aggregators to share their cancellation policies.
“We will ask about the provisions of permission.
The application cabin is not like a normal state carriage which can be marked on the road.
Booked through application services where the company isn’t even a car owner.
Therefore, they contract with many clauses with their driver partners.
We need to study the agreement To disconnect the punishment that can be withdrawn by this violation, “said a senior traffic department officer.
When contacted, the two biggest aggregators in the city said they would “immediately return with their cancellation policy”.
“We have a very passenger friendly policy.
We will share the details right after Diwali,” said one of them.
The App-Cab driver quotes a lack of passengers on a return trip and a destination far from the cabbies house as the main reason behind cancellations.
The application taxi in Kolkata has gained popularity given the frequent rejection by a yellow taxi driver at that time.
In fact, then Madan Transport Minister Mitra has launched a “without rejection” taxi movement to stop the driver who denies passengers.
But over time, this practice seems to have crawled even among application cabin operators.
“I headed to the hotel in Rajarhat almost 5 km from the airport.
But three drivers canceled my trip after hearing the destination.
The fourth finally agreed,” said Namrata Sharma, a female businessman from Guwahati.