Gurgaon: The call center suspected of deceiving US citizens under the pretext of canceling the online command that they did not even have been damaged in the 44 sector.
This is the 14th call center to be captured by this year’s Gurgaon Police.
Almost all of them target US citizens on behalf of providing technical support, social security numbers and customer service on behalf of a leading company.
The Call Center was damaged on Friday operating out of the basement of a building in sector 44 for the past month.
32 youth, including 5 women, was hired to make calls.
The owner does not have a license to operate a call center, or detailed payment mode, customer data source, etc.
The police said the defendant would collect relevant data from US citizens from various sources and upload them to the system to send mass voice messages.
The caller will tell the victim about suspicious activities of their account on the e-commerce site and claim that expensive items have been ordered on behalf of them.
When the victims denied placing orders, the defendant would make them pay to cancel it.
The call center owner, identified as Jitender Sharma from Delhi, was arrested from the office of the 144 sector itself.
ACP (DLF) Karan Goel said the defendant used to send 4,000 to 5,000 mass voice messages to US citizens every day.
Voice messages read: “Hello is an automatic call …
We have identified several suspicious activities in your account.
We have limited any financial activities in your account until and unless this is intended.
Please press 1 to talk to customer support, receive Love.
“worrying about their account is misused, the victim will usually obey.
When they pressed 1, their call landed in the call center in Gurgaon.
The telecaller will ask the victims if they share personal details with anyone.
When the victims denied they had done it, they assured that the problem could be repaired.
“The callers mislead the victims about some viruses and hacking their cellphones.
On behalf of fixing this problem, the caller asked for a target to pay $ 200-500 through online payments or gift cards,” ACP said.
A case was registered against the owner at the Cyber ​​Police Station under the 420 section (cheating), 120B (criminal conspiracy) of the IPC and the 66D section (cheating on personation using computer resources) and 75 (any violation or violation made outside India by anyone people regardless of their nationality) from IT actions.