Bengaluru: Two sisters from Mysuru sued the tour operator in Bengaluru after they were rejected more money refunds than RS 3 Lakh that they had paid for European tour packages that they could not do after the national locking was forced.
The Bengaluru Consumer Court, noted the pandemic situation, ordered the operator to return full rates besides interest.
It also ordered compensation of Rs 20,000.
Siblings AK Naveen Kumari, 59, and Devika Bopaiiah, 43, from Vani Vilas Mohalla in Mysuru have decided to tour Europe on May 2020.
Withdrawn by attractive offers, women approached the PVT Kesari PVT Ltd in Bengaluru on February 24, 2020 and paid Rs 3,49,818 for airplane tickets, accommodations and visa fees.
However, when Covid began to spread throughout the world, the Sisters, on March 12, 2020, asked the company to cancel the trip and demand full refund.
But with the national locking imposed on March 24, their requests fell on deaf ears; The company failed to respond correctly to their phone calls and emails.
Finally, it was very surprising for women, Kesari only returned Rs 25,000 (Rs 12,500 for each complainant) and issued a credit shell certificate for RS 3.24,818 valid until January 31, 2022.
With the situation of the pandemic survive and traveling to Europe seems impossible, Sister demanded a full refund and when the company failed to respond to their demands, they approached the rural and urban area of ​​1 district district of the recovery forum on October 28, 2020.
The sisters’ advocates argue that the cancellation makes 70 days in advance and tour companies have plenty of time for Do the process.
The company’s lawyer claimed that the complaint was unfounded and refused to issue credit tones.
He said the company had booked tickets and stayed hotels and paid a visa.
The cost per traveler is Rs 2,44,390 and they offer big discounts for the benefit of the sisters.
However, Western representatives failed to produce evidence to show orders made.
Checking the arguments of both parties for almost 12 months, the consumer court judge noted that even reducing administrative costs for European tour packages could not be permitted because it was clear that the company did not make arrangements for the tour.
In addition, Covid-19 has disrupted various operations around the world and complainant requests only.
Their rejection to travel in the next period using credit records must be considered because Covid is a life-threatening disease, the judges said.