New Delhi: IT Major Infosys on Thursday admitted that some users continued to experience difficulties in accessing the income tax portal and convincing that it worked quickly, working with the income tax department, to streamline the experience of the end user.
Bengaluru-based companies, which have attracted flakes for disorders lasting months after the launch of the portal in June, said they had seen a stable increase in use over the past few weeks, and more than three crore taxpayers had entered the portal and made it in to the portal and successfully complete various transactions.
“Even when the portal makes sustainable progress with a taxpayer crores that successfully conducts transactions, the company recognizes the difficulties of some users continue to experience and work quickly, in collaboration with the IT department, to further streamline the end user experience,” said Infosys in a statement.
It added that over the past few weeks, the portal has seen a stable increase in use with “progressive taxpayer concerns that are handled”.
So far, more than three crore taxpayers have entered the portal and successfully completed various transactions, noted.
Infosys said it “acknowledged” ongoing challenges faced by several users and have been involved with more than 1,200 taxpayers directly to better understand their worries.
“The company focuses on quickly completing these challenges while working with the Accountant Community hired to ensure that a comprehensive set of scenarios are supported and thoroughly tested before the spread.” Infosys remains committed to making rapid progress and currently dedicates more than 750.
Resources for this project to resolve most of the work, in collaboration with officials from the IT department, “he added.
Furthermore, it was proud of partnering with the Indian government and Continuing to work with various departments to accelerate the digital evolution of state technology capabilities “.
Infosys is, in 2019, contracts to develop the subsequent generation income tax archiving system to reduce processing time for returns from 63 days to one day and accelerate refunds.
This portal lives in June this year.
It was a bumpy start since its launch day, with taxpayers and professionals who reported disorders and difficulties in their functions and many of these problems continued even after more than three months of launch portal.
Minister of Finance n Irmala Sitharaman, in a meeting with the Infosys CEO of Salil Parekh, has declared a “deep disappointment” of a surviving disorder and has given September 15 to resolve all problems.
In a statement on Thursday, Infosys said during September, more than 15 unique taxpayers had entered the portal every day on average, and more than 1.5 Crore returned until now.
More than 85 percent of taxpayers who have submitted their returns have also completed their electronic verification, mostly through Aadhaar OTP authentication, he added.
“This portal facilitates more than 2.5 lakh return submissions every day and ITR 1, 2, 3, 4, 5, and 7 is now available for archiving.
Most forms of law are also available online.
Some critical laws form – Forms like 15g, 15 hours, EQ1, 10A, 10E, 10IE, DTVSV, 15CA, 15CB, 35 and also TDS returns are being submitted in large quantities, “said Infosys.
More than 11.5 forms of lakh law and more than 8 lakh tds have been submitted, he added.
Infosys, which is the second largest IT service company in India, said taxpayer services such as e-proceding, response to notifications and demands, e-pan services, DSC registration, and functionality for legal heir, has also been activated.
“More than 16.6 lakh e-pancs have been allocated.
4.3 DSC lakh registration and more than 3.44 lakh e-proceding response to notifications has also been completed,” it shows.