Chennai: Online Food Agregator Zomato faces Twitter counterattack on Tuesday after customer service executives quotes “language results” as a reason why he can’t start a refund and declare “everyone must know Hindi language” like that “national language”.
Zomato, who originally apologized and stopped the employee service, then returned it.
The founder of Goyal said “The tolerance and cold level of the country and the cold needs to be much higher than today”.
It all started on Monday night, when the Zomato user from Tamil Nadu ordered food from a local restaurant.
When he found one of the food food he had lost, he sought help from customer service.
An executive responded by saying that he could not help after failing to try “five times” to get confirmation from the restaurant.
When the customer questioned why he had to be rejected money refund just because Zomato faced the language barrier, the executive was allegedly said, “For your good information, Hindi is our national language.
So, it is very common that everyone must know Hindi.” The customer then posted screenshot from conversation on Twitter.
Immediately, #reject_Zomato and #Zomatospeaktamil began trends in Chennai and other parts of the country.
On Tuesday morning, the company came out with a formal statement that announced the termination of employees for negligence on diverse cultural policies.
This is called an “unacceptable” incident.
After several political officials began to react to the news, DMK MP Kanimozhi tweeted that customer service units from several companies only operate in certain languages ​​and it must be made mandatory for their service providers to serve their customers in their local language.
Customer service Some companies only operate in certain languages.
It must be made mandatory for the company to …
https://t.co/yvonqr6jma- kanimozhi (கனிமொழி) (@kanimozhidmk) 1634622447000 “A customer does not need to know Hindi or English.” #Idi_Theriyathu_poda, “he said.
The hashtag Got popular last September when celebrities wearing a T-shirt against “Hindi’s imposition” in Tamil Nadu.
The founder of Zomato Goyal stepped in the future, tweeting that customer service executives should not be fired from the beginning because they did not know to communicate in local languages.
This is something Can he learn easily and get better to advance, he said.
This controversy leads to customer service executives from various online service providers being ridiculed and mocked.
Some want to know whether only those who know Hindi can order food online.