Jaipur: The Department of Transportation will revise the standard operating procedure (SOP) to verify online taxi service drivers in Rajasthan after officials receive complaints about bad behavior with passengers.
Last month, the Department officials met with the company’s representatives concerned but were not satisfied with the processes followed by them.
Therefore, it was decided to make stricters.
“We met representatives from taxi services online but documents and processes for driver recruitment owned by them were unsatisfactory.
It starts with uber service, but we will talk to Ola too, because the driver’s verification process must be done in detail so that their background is checked Right.
While we have SOPs in place for the same thing, we negotiate to revise it as passenger security is the most important.
We will hold a meeting with taxi service representatives this week to discuss the same thing, “said an official of the Department of Transportation.
According to officials, taxi services have an online system where most times, customers do not provide explicit reasons to rank low to drivers because fear identified.
Even taxi companies only take vehicle registration details and driver license information.
Officials claimed that they began to see drivers’ verification after informal complaints came to their notification where a woman traveled with a child in a taxi when the driver was thought to behave badly with them.
Driver licenses are issued by RTOS and the necessary actions can be taken if there is an example of a mild violation.
All taxi drivers are required to get a certificate from the police stating that the driver in question does not have criminal records along with proof of address etc.