Kanpur: State Consumers denied the negotiating commission, Lucknow, on Thursday asked the Indi-Go flight operator to pay Rs 85.5 lakh as compensation and damage to the Vinay Shankar Tiwari complainants for ‘unfair trade lacks’.
Rajendra Singh’s Redressal Commission member in the demands states that flight operators must pay Rs 35 Lakh as compensation, Rs 50 Lakh for mental suffering and harassment and RS 50,000 as a case cost in line with interest of 10% per year.
Tiwari had booked flight tickets from Lucknow to Delhi through Cleartrip on April 15, 2013.
PNR no.
is Erbvl of Indigo Flight No.
6 E -141 while the departure time is 10:50 a.m.
He reached the Amausi airport and checked the flight and occupied the allocated chairs no 5A.
Just before taking off, the Indigo cabin crew told him that the ticket was canceled and roughly deported him from the flight.
Tiwari asked from Cleartrip and was told that on their side there was no ticket cancellation.
Further questions from Indigo revealed that one Shailendra had canceled the ticket in the morning at 7.38 in the morning.
The Commission argues that if it was suspected that tickets were canceled at 7.38 in the morning, why did they allow Tiwari to check in.
Indigo Airlines does not submit a cellphone number from the person or screenshot from each message to Tiwari.
After going through circumstances and evidence, the Commission reached the conclusion that there was a lack of service by airlines and also carrying out unfair trade practices with national fame contractors, who will attend urgent meetings in Delhi.
After that, the State Commission provided compensation for Rs 85.5 lakh.
Uttar Pradesh: Consumer Panel Airline order to pay Rs 85.5 lakh to a traveler to ride it
