Kanpur: State Consumer Disputes, Lucknow, on Thursday asked Indigo flight operators to pay Rs 85.5 lakh as compensation and damage to the Shankar Tiwari complainant vinay for ‘unfair trade practices’.
Rajendra Singh’s Redressal Commission member in the demands states that flight operators must pay Rs 35 Lakh as compensation, Rs 50 Lakh for mental suffering and harassment and RS 50,000 as a case cost in line with interest of 10% per year.
Tiwari has booked a plane ticket from Lucknow to Delhi through Cleartrip on April 15, 2013.
The NO PNR is the Erbvl of Indigo Flight No.
6E -141 while the departure time is 10:50 a.m.
He reached the Amausi airport and checked the flight and occupied the allocated chairs no 5A.
Just before taking off, the Indigo cabin crew told him that the ticket was canceled and roughly deported him from the flight at Amusi Airport.
Tiwari asked from Cleartrip and was told that on their side there was no ticket cancellation.
Further questions from Indigo revealed that one Shailendra had canceled the ticket in the morning at 7.38 in the morning.
The State Commission stated that if it was suspected that the ticket was canceled at 7.38 in the morning, then why did they allow Tiwari to check the flight.
Indigo Airlines does not submit a cellphone number from the person or screenshot from each message to Tiwari.
After going through all the situation and evidence on the record, the State Commission reached the conclusion that there was a lack of services by airlines and also carrying out trade practices that were unfair with the national fame contractor, who would attend urgent meetings.
In Delhi.
After that, the State Commission provides a total compensation for Rs 85.5 lakh.