Vadodara: Insurance companies must print health policy details and terms and conditions in regional languages ​​other than keeping them simple.
This is a suggestion made by the Consumer Forum in Vadodara to the Insurance Regulatory and Development Authority (IRDA).
The Forum suggested major changes in the insurance policy publishing system on Thursday while saying the verdict in a case submitted by a customer who was disadvantaged by the new Indian guarantee company on Covid insurance claims in the city.
IC Shah, President of Vadodara consumer negotiating commission disputes observed in the verdict “not only educated people but even people who are illiterate or less educated taking mediclaim policies (health insurance) and they do not understand English.
Even people.
The educated difficulty doing it understands technical language in policy conditions.
So it will be difficult for illiterate or less educated to understand it.
“We feel that time has come for insurance companies to publish policy conditions and clauses in regional languages ​​and that is also in a way that is also can be easily understood.
it should be short so that ordinary people can understand the legal aspects of the legal policies they have purchased or plan to buy, “Shah said in an assessment which also mentions that the font used in policy conditions is too small so that It’s hard to read it.
Observations were made during a verdict in a case submitted by Bina Shah against the new Indian guarantee company in 2021.
Bina was hospitalized after she was infected with Covid in 2020.
He filed an insurance claim of Rs 1.95 lakh but quoted.
Conditions, insurance companies are reduced by Rs 1.19 lakh of claims.
Bina said in her complaint that the company did not explain it or gave a copy of the condition of the insurance policy.
Insurance companies rejected claims parts by quoting their own clauses and Notification of Vadodara Municipal Corporation about the hospital cost package.
The court decided to support Bina and ordered the company to pay Rs 1.19 lakh to Shah within two months and with nine percent interest from the date when the claim was submitted.
Insurance companies must also pay Rs 5,000 for harassment and mental expenses worth RS 5,000 to the applicant.
Copies of orders will be sent to regional managers insurance companies to act on suggestions made by the court.