New Delhi: WhatsApp prohibits two million Indian accounts when receiving 345 complaint reports between May 15 and June 15, the company said in the first monthly compliance report as mandated by IT rules.
New IT rules require a large digital platform – with more than five million users – to publish compliance reports every month, mention the details of the complaints received and the actions taken.
“Our main focus is to prevent an account from sending dangerous or unwanted messages on a scale.
We maintain sophisticated abilities to identify these accounts to send high or abnormal message levels and ban two million accounts in India – June 15 which tried this type of violation,” Word WhatsApp on Thursday.
WhatsApp clarified that more than 95 percent of these prohibitions were caused by the use of an unautable automatic or bulk message (spam).
“We hope to publish the next edition of the report of 30-45 days after the reporting period to allow sufficient time for data collection and validation,” said WhatsApp in the report.
Facebook owned companies explain that the number of prohibited accounts has increased significantly since 2019 because the system sophistication increases, and “so we capture more accounts even because we believe there is more effort to send mass messages or automatically”.
Most of these accounts are proactively prohibited, without relying on any user reports, he added.
About eight million accounts are prohibited / disabled globally per month.
WhatsApp says besides the behavioral signal from the account, it depends on “unencrypted information” available including user reports, profile photos, group photos and descriptions and advanced AI tools and resources to detect and prevent abuse on the platform.
In the report, WhatsApp said he had received 345 reports in total, cut various categories such as tire appeals, account support, product support, safety issues and others.
Against this, 63 accounts “followed up” by WhatsApp for 15 May – June 15, 2021.
Whatsapp user reports received by the platform through a complaint channel were evaluated and responded.
The majority of users who reach out whatsapp aims to make their accounts restored after action to ban them or reach the product or account support, he added.
‘Actioned Action’ shows a report where WhatsApp takes an improvement measure based on the report.
Taking action shows both prohibiting accounts or accounts that were previously prohibited to be returned as a result of complaints.
IT rules – which come into force on May 26 – the mandate that significant digital platforms include the number of specific communication links or the part of the information they delete proactively by using automatic tools.
Other platforms like Google, Koo and Twitter have sent their compliance reports.
Instagram and Facebook have also sent their reports.
IT rules have been designed to prevent abuse and abuse of digital platforms, and offer strong forum users for redressal complaints.
Under these rules, social media companies must take content marked within 36 hours, and remove in 24-hour content marked for nudity and pornography.
The rules also mandated an appointment of the three main personnel meetings – complaints officers, head of compliance and nodal officers.
These officials need to be residents in India.
Mismatches with IT rules will produce this platform loss of their intermediary status that gives them the immunity of the liability of third-party data hosted by them.