Chennai: Zomato has faced twitter counterattack after one of its customer service executives refer to Hindi as the country’s ‘national language’.
Vikas from Tamil Nadu ordered food from a local restaurant using the Zomato application on Monday.
As one of the food items lost, he sought help from customer service.
Customer service executives replied that he could not help Vikas with a refund of language barriers.
When Vikas insisted on further assistance, the executive said, “For your good information, Hindi is our national language.
So it’s very common that everyone must know a little”.
Irked for this wrong information, Vikas posted the conference screen catch on Twitter.
A few hours later, the aggregator of the food began to face a big reaction such as #Reject_zomata began trends in Chennai and other parts of the state.
Immediately, the company on Tuesday morning came out with an official statement that announced the termination of female employees for “negligence on our diverse culture.” DMK MP Kanimozhi Tweeted: “Customer service Some companies only operate in certain languages.
It should be made mandatory for the company to serve their customers in their local language.
Customers do not need to know Hindi or English.” #Hindi_Theriyathu_Poda (3/3) Customer care Some Companies only operate in certain languages.
It must be made mandatory for the company to …
https://t.co/YvonQR6JMA- KANIMOZHI (கனிமொழி) (@kanimozhidMK) 1634622447000LATER, Zomato restores employees.
On Tuesday afternoon, the founder of the company ahead of faltering Tweet said that this was not something that should have been fired.
It’s easy something he can learn and better to advance.
“Someone’s stupid error at the Food Delivery Company Support Center is a national problem.
The tolerance and cold level in our country needs to be much higher than today.
Who should be blamed here?” A stupid error by someone at the support center of a food delivery company National problem.
Level …
https://t.co/DZQBX9JR1O- Deepinder Goyal (@deepigoyal) 1634630837000 “And remember, our call center agents are young people, who are at the beginning of their learning curves and careers.
They are not experts about language and sentiment regional.
I’m also not, BTW “, he continued on his Twitter thread.