Mumbai: The Bombay High Court has directed Uber India to explain how to relate to complaints from customers.
“Affidavit-In-Reply Respondents (Uber) will determine the mechanism of complaints complaints of respondents in connection with complaints received from a customer,” said the AMPAD judge bench in October 11th.
The court heard pills by advocating Savina Crasto.
He quotes two examples of November 2020 included when he booked three times a Uber taxi for his journey from Mulund to South Mumbai and was derived from the middle “in the dark shade” in Chembur.
His petition said besides increasing rates and allegations of cancellation without his error, the whole trip was traumatic .
He tried to write to Uber but the application does not have the option of complaints.
on January 27, the HC had directed Crasto to provide a comparison of a complaints mechanism of aggregators private taxi based in other applications to understand how their customer friendly.
on October 11, Crasto Google that night the order passed, uber removed the pseudo a detail of the past travel included.
He said he had removed all data that had been damaged by evidence which was an important part of the pill.
“This clearly shows that respondents (uber) deliberately deleted / deleted the details of my past trips so that I did not have details to be placed on records before this Hon’ble court.
This seems to be an effort to divert problems that affect the community in general, ” He stated in additional statements.
Asked by the judges why the data was removed, Uber’s advocate replied that there might be some technical errors with the application.
Judges said Uber had to recover data and reply to the word Affidavit additional crasto about data abolition.
posting the trial.
October 25, they also directed union unions and the state government to submit their reply.
Tell us how you handle complaints: HC to Uber
