ThiruvananThapuram: The country received 16,94,432 Dara’s surprising call last year in the Emergency Response System (ESS), a central initiative was launched in February 2019 by integrating several Helble difficulties into one number 112 and managed by state police.
However, only 10.61% of this call is actually registered as tribulation events and resolved at an average response time of 24.14 minutes.
In accordance with police data, there has been a significant increase in the number of calls transferred to 112 since the service was launched.
From February 19, 2019 to December 31, there were only 7.06,774 calls transferred to ESS, while they rose steeply to 15.53,867 calls from January 1 to December 31, 2020.
The number further rose to 16.94.432 in 2021.
Most The depressed call was received on December 202, the number of actual tribulation situations was higher in 2020 (1,90,892) compared to 2021 (1,79,884).
The average response time can also be reduced from 25.64 minutes by 2020 to 24.14 minutes in 2021.
In the annual analysis of the year 2021, the highest number of distress calls was received in December (1,58,867) and April (1.53.
760) opposed the most no call in February (1,12,339) and January (1,28,058).
This project, which was imagined by the Ministry of Home Affairs, first operated in five police commissioners in the state and then extended to the 15 remaining police districts.
All calls received at the ESS landed in a centralized call center with adequate telephone lines when trained and skilled police personnel pay attention to them.
Police Channel (100), Medical and Ambulance Services (108), Helpline Pink (1515), Women’s Helpline (1091), Helpline Aparajitha (9497999955 and 9497996992), Citizen Financial Fraud Helpdesk (155260) and Highway Alert Helpdesk (9846100100) Transferred / interluded with a system of de-centralized actions systems have been provided in all districts to ensure timely and quality support to callers In addition to the delivery mechanism of a message supported by technology to avoid delays in processing.
The follow-up mechanism to evaluate recovery at each event has also been installed.
Dial 112: Response time averages 24.14 minutes
