Chandigarh: Press 112, the State Emergency Response Center (SERC) received 36,083 calls in the early 64 hours starting from July 13, 2021, since it was launched by Minister Haryana’s head, Manohar Lal Khattar.
The Director General of Police Additional, Telecom and IT, Arshinder Singh Chawla, who is also the Nodal Project Haryana 112 officer, when overcoming a press conference here on Friday said that the government’s intention was to provide one contact point for people to provide assistance Police, fire services and ambulances.
Haryana 112, also works for other emergency services such as Helplines 100 (police), 101 (fires), and 108 (ambulance).
Chawla further clarified that emergency calls at 100 (police), 101 (fires), and 108 (ambulance) still functioned and also managed from the centralized call center Haryana 112.
He said that the main features of the center were the sophisticated system to provide police assistance Fast by identifying the scene.
He said that this emergency response vehicle was enhanced with 22 additional equipment that could be used if an emergency occurred.
This vehicle also has a stretcher that can be used if an emergency occurs.
He said that the calls received were analyzed and the appropriate actions were taken accordingly.
He added that the number of vehicles will increase as needed.
Chawla also asked for callers to provide accurate information when making emergency calls at 112, so that police assistance can immediately be given if an emergency occurs.
He said that to encourage police personnel, awards will be introduced to the recipient of the best call, the best call dispatcher and the best vehicle.
The emergency response support system all the time starts functioning from the State Emergency Response Center (SERC) in Panchkula and emergency response emergency mirroring (Merc) in Gurugram with 601 emergency response vehicles that are highly equipped (ERVS) from July 13, 2021.
12,871 calls received on 16 hours early on July 13, 12,454 calls after the next 24 hours (on July 14) and 10,758 calls on July 15.
As many as 1,293 (440 were received on July 13 and July 3 and 341 on July 15) missed calls were received while 2,788 came from those who sincerely needed help.
The remaining calls mainly ask questions, call tests, empty calls, and award calls etc.
The system has the ability to track missed calls and ensure that all missed calls are handled correctly by calling back callers.
Chawla also added that of the total calls received, 853 dispatches were made in the first 16 hours on July 13, 924 shipments were held on July 14 and 1011 delivery on July 15.
Of the 853 shipments made of integrated emergency bar numbers on July 13, 780 calls require police assistance, 98 of ambulance services and 30 for fire services.
Of the total 853 delivery calls, multi-service delivery is made for 55 calls where the system can send many services from one call.
Similarly, of 924 Action calls received at “Haryana-112” on July 14 870 Calls related to police assistance, 92 for ambulances and 16 for fire services.
Of the total sent calls, multi-service delivery is made for 54 calls.
Likewise, from 1011 calls that can be followed up accepted at “112” on July 15, 942 calls related to police assistance, 108 for ambulances and 10 for fire services.
Of the total sent calls, multi-service delivery is made for 49 calls.
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Chawla further informs that at this time the IGL response time is on the higher side than those considered.
Continuous improvement is being carried out on the basis of learning to reduce response time up to 15-20 minutes.
He said that because of several telecommunications limitations, the system could not take accurate locations in several cases.
He added that the department has requested telecommunications service providers to increase the accuracy of the location of citizens in distress.
At the same time, residents are also excited about new emergency services and they repeatedly tried asking more about the new system during a call.
Surya and CCTV street lights will be installed in the village of Haryana New and Renewable Energy Department will provide solar street lights and high pole sun lights with estimated RS.21 crore costs in the current financial year to reduce electrical dependence on conventional street lighting in rural areas Haryana.
Along with this to improve security and prevent unwanted incidents in villages, departments will also provide solar cctv with high pole lights.
Haryana 112 Emergency number helps 2,788
